Tally Prime Support in Pune — AMC, Remote & On-Site Help — Elitemark

What every Elitemark build ships with

These six commitments are baked into every project, regardless of package or price — because a slow, insecure, un-indexed site is a liability, not an asset.

What Tally Prime support from Elitemark covers

Our Tally support covers everything a running installation typically needs. Technical: installation, re-installation after hardware crash, multi-user network configuration, printer setup, data backup and recovery, data repair on corrupted companies, user rights and security. Functional: chart-of-accounts adjustments, GST rate changes, HSN corrections, e-invoice and e-way bill troubleshooting, TDS setup, payroll setup, cost-centre restructuring. Advisory: month-end reconciliation, GSTR-1 / GSTR-3B filing assistance, GSTR-2B matching, bank reconciliation, physical stock reconciliation.

Custom TDL support is a separate line — customisation we have built for you is covered; customisation built by third parties is supported on a best-effort basis unless we take over ownership after a code audit.

Support channels and response SLAs

Elitemark customers reach support through four channels, listed in order of typical use: phone (fastest for simple issues), WhatsApp (best for screenshots and step-by-step), remote-desktop (for hands-on fixes without a site visit) and on-site (for hardware, network or high-stakes production issues). Every AMC contract has written SLAs — response within 30 minutes on phone / WhatsApp during business hours, remote-desktop connect within 2 hours, on-site visit within the same working day for critical issues in Pune and PCMC.

Every ticket is logged, assigned to a named engineer, and closed only after your explicit sign-off. We share a monthly ticket report so you can see exactly what was raised, how long it took to resolve, and whether SLAs were met. Transparency is not optional — it is how we keep our AMC renewals above 90%.

AMC plans — what they include and how they are priced

Elitemark offers three standard AMC plans — Basic (remote-only), Standard (remote + on-site as needed in Pune/PCMC) and Premium (remote + unlimited on-site + priority SLA + quarterly health checks). Pricing is per user per year, quoted separately from the Tally licence and TSS. Every plan includes free Tally Prime version upgrades during the contract period, data health checks, backup verification and GST return assistance.

AMC is optional but strongly recommended — a single production-down day (billing stopped, e-invoice not generating, month-end blocked) typically costs more in lost time than a full year of Standard AMC. We are happy to quote AMC on your specific user count and site count — call us for a written proposal.

Beyond break-fix — proactive support

Reactive support is table stakes. What differentiates Elitemark is proactive support — quarterly data health checks, backup restore drills, GSTR-2B reconciliation reviews, user access audits, TDL compatibility testing on new Tally releases, and hardware / OS upgrade advisories. We flag problems before they become outages.

Under Premium AMC, we also provide a monthly business review call — recurring issues, training needs, upgrade recommendations and roadmap alignment. Customers who take these calls typically raise 60% fewer break-fix tickets in year two than in year one.

About Tally — Accounting Software

Tally is India's most widely used business accounting software, serving more than 2 million businesses across manufacturing, trading, services, retail and distribution. From single-user shops in Pune to multi-location enterprises with hundreds of concurrent users, Tally scales because it stays true to what small and medium businesses actually need — fast data entry, clean books, reliable statutory reports and total control over inventory, receivables and payables.

Elitemark Software Pvt Ltd is an authorised Tally partner based in Pune, Maharashtra, delivering the complete Tally lifecycle for our customers: licensing, installation, data migration, GST configuration, TDL customisation, user training, AMC and priority technical support. Whether you are moving from Tally ERP 9 to Tally Prime, buying a fresh Silver or Gold licence, or need a customised invoice format, our certified team ships it right the first time.

Because we work exclusively with SMEs and mid-market businesses across Pune, Pimpri-Chinchwad, Mumbai and the rest of Maharashtra, our engineers see the same problems you do — messy stock ledgers, wrong GST rates on old items, slow multi-user performance, month-end reconciliation pain. That day-to-day exposure is why our Tally implementations go live cleanly and why our support contracts renew year after year.

Key Features of Tally

Security, support and a real team — not a black box

Security

Built to withstand real-world attacks

Every Elitemark deliverable passes OWASP checks, uses HTTPS everywhere, sanitises inputs, and ships with rate-limited endpoints. Your business stays out of the news for the right reasons.

Support

Real humans, real fast, on WhatsApp

Pune-based support team available 6 days a week. Bug fixes, content edits, SEO tune-ups and hosting management — all handled through a single WhatsApp thread.

Team

A cross-functional pod on your side

Every project pairs a project manager, designer, full-stack engineer, and SEO specialist. No handoffs, no ticket queues — one team, one Slack channel, one accountable owner.

Freelancer vs in-house vs Elitemark

From kickoff to go-live in six focused weeks

Frequently Asked Questions

More Tally services from Elitemark